Choose the plan that fits your business
Start free, scale as you grow. All plans include our core features. Upgrade or downgrade anytime.
Free
Perfect for trying out Parlaz
- 100 conversations/month
- 1 team member
- Web widget only
- 5 canned responses
- 3 tags
- Basic analytics
- Email support
Starter
For small teams getting started
- 1,000 conversations/month
- 3 team members
- Web + WhatsApp
- 20 canned responses
- 10 tags
- Standard analytics
- API access
- Business hours
- Priority email support
Professional
For growing businesses
- 10,000 conversations/month
- 10 team members
- All channels (WhatsApp, Instagram, Telegram, SMS)
- Unlimited canned responses
- Unlimited tags
- Advanced analytics
- Webhooks & automations
- CSAT surveys
- SLA tracking
- Chat support
Enterprise
For large organizations
- Unlimited conversations
- Unlimited team members
- All channels + custom integrations
- Custom analytics & reports
- Dedicated account manager
- SLA guarantees
- SSO/SAML authentication
- On-premise deployment option
- 24/7 priority support
Feature comparison
| Feature | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Conversations/month | 100 | 1,000 | 10,000 | Unlimited |
| Team members | 1 | 3 | 10 | Unlimited |
| Web widget | ||||
| Instagram DMs | ||||
| Telegram | ||||
| SMS (Twilio) | ||||
| Canned responses | 5 | 20 | Unlimited | Unlimited |
| Tags | 3 | 10 | Unlimited | Unlimited |
| Analytics | Basic | Standard | Advanced | Custom |
| API access | ||||
| Webhooks | ||||
| Workflow automation | ||||
| Business hours | ||||
| CSAT surveys | ||||
| SLA tracking | ||||
| Custom integrations | ||||
| Dedicated support | ||||
| SSO/SAML |
Frequently asked questions
Yes! Our Free plan lets you explore Parlaz with up to 100 conversations per month. No credit card required. When you're ready to grow, upgrade to a paid plan.
We accept all major credit cards (Visa, Mastercard, Elo, Hipercard), Pix, and Boleto for Brazilian customers. All payments are processed securely through Stripe.
You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the new rate applies at the next billing cycle.
We'll notify you when you're approaching your limit. You can upgrade your plan anytime. We won't cut off your service mid-conversation - we'll work with you to find the right solution.
Yes! We offer special pricing for registered nonprofits and early-stage startups. Contact our sales team to learn more about our discount programs.
Enterprise includes everything in Professional plus: unlimited conversations and team members, custom integrations, dedicated account manager, SLA guarantees, SSO/SAML authentication, and priority support.
Absolutely. Parlaz is fully LGPD compliant. We use industry-standard encryption, secure data centers, and regular security audits. Your customer data is never shared or sold.
Ready to get started?
Start with our Free plan today. No credit card required.